Shipping and Delivery

Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email containing the tracking details.

Delivery Time
The average shipping time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. Customs duties may apply depending on the destination country.

Shipping Costs
Shipping costs are displayed at checkout. They depend on the weight, destination, and selected shipping method.

Responsibility During Shipment

• If tracking information shows that the parcel has been delivered, responsibility lies with the customer.

• Please check your delivery address carefully; any errors must be reported within 24 hours of placing the order.

Contact
For any questions regarding shipping, you can contact us at info@ellisontoronto.com.